Need Help? If you have any questions or technical issues, please create a ticket today. We'll get back to you within 24 hours!

For Efficient Support, Please Provide the Following:

Photos Needed by Email:

1. One photo of the odometer showing ODO kilometers (Total Mileage).
2. Two clear photos of the bike's Frame Serial Number.
3. One photo of the Serial Number on the rear hub motor.

Videos Required by Email:

1. First video: At least 25 seconds, covering total mileage, e-bike frame serial number, and hub motor serial number. This speeds up processing.
2. Second video: At least 25 seconds, describing the issue for accurate problem identification and solutions.

Important Note:

Once you submit the ticket on the right side, our engineer will respond to you via email within 24 hours. To expedite the process, please provide all the required information when submitting the ticket on the right side. Thank you for your cooperation!

For Fast Support NOW:
To facilitate smoother communication and problem resolution, please click the blue "contact Us" button at the bottom right of this page to connect with our engineer for an immediate video call and resolve the issue within 30 minutes. Alternatively, you can add our Technical Team’s Skype ID: live:archial.li_1 If you don’t have the Skype app, you can download it from Skype.com.

Skype Video Call Hours:

• 8:00 AM - 11:55 AM Beijing Time, Monday - Friday
• 8:00 PM - 11:55 PM Beijing Time, Monday - Friday

We may recommend a Skype video call to address your concerns more effectively. Thank you for your cooperation!